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B2B Telemarketing

Telecommunication

Telecom companies benefit from outsourcing as it helps them manage cost pressures, get specialized resources, and optimize existing investments while establishing a flexible strategy to retain existing customers and acquire new customers.

At Mahe Technologies, we help telecom companies unlock the true potential of their value chain. Our telecom outsourcing solutions, delivered from our contact centers around the globe, bring you a range of BPO services including call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Global Delivery Model: With a multi-locational and global agent model, Mahe Technologies Services always provides you with the best options. We create a flexible delivery network that allows clients to tap the right skills and services at the right price whenever available: onshore, near-shore or offshore.

Multilingual Support: Fusion offers you the best in linguistic support as per your business needs. Our expertise in English, Spanish and French can help you transcend geographic barriers in terms of achieving your business goals.

Cost effective and scalable results: Fusion enables significant cost savings to our telecom clients by 40 – 60%. Continuous improvements in productivity, automation and process improvement contributes to additional savings.

Value addition & transformational improvement: We increased our operational efficiency and improved our performance delivery consistently with our domain knowledge, customer-centric approach and technology focus.
Our services

Customer Acquisition

Order taking
Order fulfillment
Contract management
Lead generation
Outbound sales
Sales analytics
Cross-selling and up-selling analytics

Operations and CRM

Inbound contact centre
Logging and monitoring service requests
Churn reduction
Usage analytics
CRM analytics
Collection analytics
Detailed reporting and analysis

Sales and Contracts Administration

Inside sales
Pricing and contract preparation
Sales order taking
Ordering support
Inbound contact center

Order Provisioning and Order Management

Delivery process creation for new product and services
Order provisioning
Technical validation and support
Order Tracking
Rejected Order Tracking
Multi-Vendor Tracking
Order Management
Billing
Data Management